Salesforce is the #1 AI CRM, helping retailers become Agentic Enterprises—a cutting-edge model where associates and AI agents collaborate to drive customer success and exceptional shopping experiences.

Our unified platform seamlessly connects your customer data, AI capabilities, and Customer 360 applications on a bedrock of trust and governance. This empowers your organization to orchestrate every decision, inventory process, and customer interaction with real-time context, whether in-store or online.

Grounded in our values of trust, customer success, innovation, equality, and sustainability, Salesforce elevates associate performance, accelerates purchasing decisions, and deepens customer loyalty. We empower every employee—from the store floor to the corporate office—to work side-by-side with AI coworkers to sell more, respond faster, and operate your entire retail chain with greater efficiency.